1. Introduction
Welcome to VisaPal.
These Terms of Use govern your use of the VisaPal website and services.
By accessing or using VisaPal, you agree to these Terms.
If you do not agree with these Terms, you should not use the VisaPal service.
2. Who We Are
VisaPal is operated by a sole trader based in the United Kingdom.
For questions regarding these Terms, contact:
3. About VisaPal
VisaPal is an independent travel document assistance service.
VisaPal is not operated by, affiliated with, endorsed by, or acting on behalf of the Government of Thailand or Thailand Immigration.
VisaPal assists travellers by preparing and submitting Thailand Digital Arrival Card (TDAC) applications and delivering completed TDAC documents by email.
4. Our Service
VisaPal provides a paid assistance service.
The Thailand Digital Arrival Card (TDAC) itself is provided free of charge by the relevant Thai authorities.
VisaPal charges only for the work involved in preparing, reviewing, processing and submitting your application on your behalf, together with customer support and secure delivery of your completed TDAC.
Our service includes:
- checking eligibility
- securely collecting application information
- preparing your TDAC
- submitting the application when eligible
- securely delivering the completed TDAC by email
- customer support relating to your application
VisaPal does not issue visas.
VisaPal does not make immigration decisions.
VisaPal does not guarantee entry into Thailand.
5. Eligibility
By using VisaPal you confirm that:
- you are legally able to enter into a contract
- the information you provide is accurate
- you have authority to submit the application if acting for another traveller
6. Your Responsibilities
You are responsible for:
- entering accurate information
- ensuring passport details are correct
- reviewing your application before payment
- ensuring your travel plans are correct
- checking your completed TDAC before travelling
VisaPal relies on the information you provide.
VisaPal is not responsible for errors resulting from incorrect information supplied by the customer.
7. Pre-bookings
VisaPal accepts applications for arrival dates up to seven days before arrival in Thailand.
Applications outside the official TDAC submission window are securely held as pre-bookings.
VisaPal submits pre-booked applications once they become eligible under the official TDAC submission rules.
8. Processing Times
VisaPal offers Standard and Express processing services.
Processing begins after:
- successful payment
- receipt of all required information
Published processing times are targets and not guarantees.
Processing may be affected by circumstances outside VisaPal's reasonable control, including technical issues affecting third-party systems.
9. Fees and Payment
All prices are shown before payment.
Payments are processed securely by Stripe.
VisaPal does not store payment card information.
Payment must be completed before VisaPal begins processing your application.
10. Refunds
Refund requests are considered individually.
Refunds may be available where:
- duplicate payment has been made
- VisaPal cannot provide the purchased service
- VisaPal agrees a refund is appropriate
Refunds will normally not be available once:
- significant work has already been carried out
- the TDAC application has been submitted
- delays or errors result from incorrect customer information
Nothing in this section affects any statutory consumer rights.
11. Refused or Rejected Applications
VisaPal cannot guarantee acceptance of any application.
Thailand Immigration and the relevant Thai authorities remain responsible for decisions regarding TDAC requirements and entry into Thailand.
VisaPal is not responsible for decisions made by government authorities.
12. Limitation of Liability
VisaPal provides its services with reasonable care and skill.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.
Subject to applicable law, VisaPal is not responsible for:
- losses resulting from inaccurate information supplied by customers
- missed travel resulting from incorrect customer information
- delays caused by third-party systems
- government system outages
- events outside VisaPal's reasonable control
13. Intellectual Property
The VisaPal website, branding, logos and content are owned by VisaPal unless otherwise stated.
They may not be copied, reproduced or distributed without permission.
14. Privacy
Use of VisaPal is also governed by the Privacy Policy.
15. Changes to these Terms
VisaPal may update these Terms from time to time.
The latest version will always be published on this page together with the updated revision date.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales unless applicable law provides otherwise.
17. Contact
Questions regarding these Terms should be sent to: